Refund policy
Please DO NOT send the item back until you have confirmation from Skull Crusher Coffee, as many issues can be resolved without the item being returned.
If there are any of the following issues with your order, please contact our customer service team via email:
- Incorrect order received
- Incorrect item purchased
- Damaged in transit
- Faulty
The more information you supply the quicker the process of getting the problem rectified.
A member of the Skull Crusher Coffee team will contact you once an issue has been raised.
If you don’t receive a reply within 48 hours of expected delivery date of returned item please check your courier tracking to confirm that we have received item.
If you do not have proof of delivery and a tracking number we will be unable to issue a refund if it goes missing in the post. We accept no responsibility for items lost in the post.
Postage and packaging charges: If returning an item due to receiving an incorrect order, the return postage cost will be paid by Skull Crusher Coffee. If you a returning the product due to ordering the incorrect item or you no longer want the item, you will have to cover the cost of postage.
Restocking fee: If you would like a refund, you can have 100% store credit or 90% cash refund. (10% restocking fee).
When Skull Crusher Coffee offer free deliver to our UK or international customers, in the event that you have purchased an item and require a refund, the original cost of postage and packaging will be deducted from the refund amount, in addition to the restocking fee.
Item condition: If you return the product, it has to be returned in the original packaging and unused and unopened. Please make sure when returned the packaging is in fully protected condition as full refunds will not be issued on damaged returns.
If in case of damaged item please keep original packaging as the delivery company may require this to be sent in at a later date.
Skull Crusher Coffee will only take responsibility for any items once they have arrived in our depot and we have signed and checked them.
If the item is found not to be in stock condition we will return it to you at your expense. For full terms and conditions please visit T&C's.
